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We want you to love your purchase, but if an item fails to meet your expectations we will accept its return.

Bicycles must be returned to your Giant retailer:
Bring your order, with proof of purchase, to the local Authorized Giant retailer who assembled your bike. You may be eligible for a full refund of the purchase price, not including initial shipping and handling charges (S&H) plus any applicable tax, so long as any such bicycle is like-new and undamaged.

To make a return for a refund, please follow these guidelines:

  • Returns will be accepted within 14 days of invoice
  • Items must be in like-new, unused condition and undamaged
  • Proof of purchase is required
  • Credit will be issued to original payment type used for purchase. If a digital gift card was redeemed, this payment method will be credited first.

Items ineligible for return:

  • The item was not purchased from Giant Bicycle, Inc.
  • The item was invoiced more than 14 days ago
  • The item has been used
  • The item is not in new condition
  • The item was marked "final sale"
  • The item was damaged by improper use or accident

Gear and Rider Apparel returns:
New, unused items are eligible for a refund within 60 days of purchase. Used items are eligible for online store credit within 60 days of purchase. We do not offer exchanges.

To make a return for a refund, please follow these guidelines:

  • Returns will only be accepted within 60 days of purchase
  • Items must be in new, unused condition with all original, undamaged packaging
  • Proof of purchase is required
  • Credit will be issued to original payment type used for purchase. If a digital gift card was redeemed, this payment method will be credited first.

To make a return for an online store credit, please follow these guidelines:

  • Returns will only be accepted within 60 days of purchase
  • Proof of purchase is required
  • Used items must be cleaned prior to return

Items ineligible for return:

  • The item was not purchased from Giant Bicycle, Inc.
  • The item was purchased more than 60 days ago
  • The item was marked "final sale" (these items cannot be exchanged)
  • The item was damaged by improper use or accident

Digital Gift Cards:

Digital Gift Cards cannot be returned, resold, or canceled. To learn more about our Digital Gift Card Terms and Conditions, click here.

Gear and Rider Apparel must be returned directly to Giant:
Please email GiantWebLink@GiantBicycle.com to obtain a Return Merchandise Authorization (RMA) and return label. Please include the Return Form with your returned product.

You may be eligible for a full refund of the purchase price, not including initial S&H charges, plus any applicable tax, as long as new, unused items meet the refund eligibility terms above. You may be eligible for an online store credit equal to the purchase price, not including initial S&H charges, plus any applicable tax, as long as used items meet the online store credit eligibility terms above and are returned clean.

All returns:
Refunds, less original S&H, will be credited to the original payment type* used for purchase within 30 days after return is received. Online store credits, less original S&H, will be issued within 30 days after return is received. If there was an error on your order, such as wrong item shipped or damage during shipping, Giant will credit your original S&H charges (if applicable). If an item is returned that does not meet eligibility guidelines listed above, the return will be declined and the item returned to you.

*If a digital gift card was redeemed, this payment method will be credited first.

If you have any questions regarding your purchase or its warranty, please email GiantWebLink@GiantBicycle.com for assistance.

Warranty information

Bicycles:
If you need assistance regarding you bicycle's warranty, please take your bicycle to your local Authorized Giant retailer.

Gear:
Giant warranties all Giant-branded Gear against defects in materials and manufacturing for at least one year from the date of purchase. Giant Gear with longer warranty periods are as follows: Giant WheelSystems and Contact Switch Seatposts have a two year warranty from the date of purchase against defects in material and manufacturing. Giant trainers have a limited lifetime warranty against defects in material and manufacturing for as long as the original purchaser owns one.

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