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The following limited warranty applies to all current Giant & Liv bicycles manufactured from 2012 onwards. For 2011 and older model bicycles, please consult your owner's manual or contact Liv or your Authorized Liv Retailer for the applicable warranty information.

Giant Bicycle, Inc. (Liv), does not guarantee individual records of serial numbers. If there is a loss or theft, your personal records will be needed. Please make sure to keep your proof of purchase in case a warranty claim needs to be registered.

Important: Please make note of the model name and serial number of your Liv bicycle.

Position of the frame serial number

You will find the frame number of your Liv bicycle on the seat tube, under the top tube, near the bottom bracket shell (crankset housing), on the underside of the bottom bracket shell or on the left rear dropout (rear hub).

In case of difficulties, check with your Authorized Liv Retailer to determine the location of the serial number on your bicycle. Keep your proof of purchase for reference; this record will also help you with any police investigation or insurance claim.

image of Liv Embolden close up

REQUIRED ASSEMBLY WHEN PURCHASED

This warranty applies only to bicycles and framesets purchased new from an Authorized Liv Retailer and assembled by that retailer at the time of purchase.

REGISTRATION

We strongly recommend registering your bicycle on our website. This will provide you with digital storage of your product details and serial number. To register your bike, please visit Bike Registration.

LIMITED WARRANTY

Liv warrants for the original owner under limited conditions that the frame, rigid fork, original component parts, rider gear or service gear of each new Liv product including E-bikes and Liv brand framesets to be free from defects in material and workmanship for the below specified periods. This warranty applies only to bicycles, framesets and gear originally purchased new from, and assembled by, an Authorized Liv Retailer or purchased online from Liv-Cycling.com/us.

Warranty Period1 year2 years3 years10 yearsLifetime
Bicycle frame (Downhill excluded)✔
Rigid forks✔
Downhill frame✔
Liv own brand components✔
Electronic E-bike components✔
E-bike Battery✔(Or 600 times recharge)
Pedals, grips, bar tape, saddle✔ (Non-registered bikes)✔ (Registered bikes)
Paint and decals✔
Parts not mentioned above✔

Warranty for 3rd-party components is covered by the warranty guidelines of the original brand.

NON-Liv or Giant BRANDED PARTS

Also known as 3rd-party components, including suspension forks, rear shock, and groupset, shall be covered exclusively by the stated warranty of their original manufacturer.

Gear Partners

To start a warranty claim with a partner brand, please contact them directly.

Feedback Sports
GroundKeeper
Kryptonite
Kuat
Maxima
Maxxis
Saris
Unior Tools

LIMITED REMEDY

Unless otherwise provided, the sole remedy under the above warranty, or any implied warranty, is limited to the replacement of defective parts with those of equal or greater value at the sole discretion of Liv. This warranty extends from the date of purchase, applies only to the original owner. In no event shall Liv be responsible for any direct, incidental or consequential damages, including, without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, product liability, or any other theory.

women fixing flat tire

Frequently Asked Questions

If you wish to start a warranty claim, please take the bicycle (along with the proof of purchase) to your local Liv retailer. All warranty work has to be through a Liv authorized retailer, so they can advise on the best course of action to getting your issue resolved.

You just need to take your proof of purchase, along with your bike, to your local Liv retailer. We’d advise contacting the retailer where you purchased the bike.

Unfortunately, we are unable to diagnose any issues without physically inspecting the bike itself, therefore it will need to be taken to a Liv retailer in order for a warranty claim to proceed.

We recommend contacting the retailer where you purchased the bike,as they may have service records or additional information that may be helpful to resolve the issue. However, if the original retailer is unavailable or you have moved, you may take your bicycle to the nearest Liv retailer.

No, if a warranty case is approved, we will provide replacement part/s free of charge and the needed labor.

Any components not manufactured by Liv (Such as Shimano or SRAM drivetrain parts, for example) are covered by their original manufacturer and not through Liv. You can contact your Liv retailer for assistance. Please note, that warranty decisions cannot be made over the phone or via email, so the manufacturer may need to inspect the part before any decision can be made.

EXCLUSIONS

The above warranty, or any implied warranty, does not cover:

  • Normal wear and tear on parts such as tires, chains, brake pads, cables and gearwheels in situations where there are no assembly or material defects.
  • Improper maintenance, assembly or installation.
  • Corrosion
  • Modifications from the original condition.
  • Use of the bicycle for abnormal, competition, and / or commercial activities or for purposes other than those for which the bicycle was designed.
  • Damage caused by failing to follow the owner’s manual.
  • Damage or failure due to accident, neglect, abuse or abnormal and excessive misuse.
  • Improper alteration or installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold.
  • Paint finish and decal damage resulting from taking part in competitions, jumping, downhill and/or training for such activities or events, or as a result of exposing the bike to, or riding the bike in, severe conditions or climates.
  • Except as is provided by this warranty and subject to all additional warranties, Giant Bicycle Inc. and its employees and agents shall not be liable for any loss or damage whatsoever (including incidental and consequential loss or damage caused by negligence or default) arising from or concerning any Giant product.

Liv makes no other warranties, express or implied. All implied warranties, including the warranties of merchantability and fitness for a particular purpose are limited in duration to that of the express warranties stated above.

Any claim against this warranty must be made through an Authorized Liv Retailer. The purchase receipt or other proof of the date of purchase is required before a warranty claim may be processed.

Claims made outside the country of purchase may be subject to fees and additional restrictions.

Warranty duration and details may differ by country. This warranty gives you specific legal rights, and you may also have other rights which may vary from place to place. THIS WARRANTY DOES NOT AFFECT YOUR STATUTORY RIGHTS.

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