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If your Liv helmet is involved in an accident, you may obtain a same or similar replacement from Giant by doing the following:

Securely package and ship prepaid the following:

a. your damaged helmet;
b. a copy of your dated cash register receipt;
c. a letter describing your accident (in as much detail as possible);
d. a check for $20.00 for helmets $64.99 and below, or a check for $35.00 for helmets $65.00 and above, made payable to:

Giant Bicycle Inc.
Customer Service
3587 Old Conejo Rd.
Newbury Park, CA 91320

The crash replacement program is available to U.S. customers only. Replacement helmets will only be shipped to addresses within the US. Remember, NEVER wear a helmet that’s been involved in an accident.

If you purchased a Liv bicycle outside the United States, please contact your local Liv retailer in the country where you purchased it or the country's Liv office for information.

Liv bicycles that are sold in the US are unique to this country; therefore the questions you may have about the bike you own or are looking to purchase may not apply to the bikes sold in the US.