We provide competitive wages, health/dental/vision insurance, a retirement plan, paid vacation and opportunities for advancement for employees (excludes contractor positions).
E-COMMERCE CUSTOMER SERVICE REPRESENTATIVE
The E-Commerce Customer Service Representative is responsible for all aspects of the sales and customer service of Giant’s WebLink (e-commerce) online sales portal. Responsibilities include processing orders, returns, and payment refunds. In addition, the E-Commerce Customer Service Rep will be an active Live Chat agent and manage all e-commerce related consumer inquiries. For a detailed job description click here.
AFTER SALES TECHNICAL REPRESENTATIVE
The After Sales Tech Rep is responsible for working with Giant Retailers, the Giant Sales Team, and consumers in order to answer technical questions related to Giant Branded Products. This position is also responsible for processing warranty claims and after sales service related orders. For a detailed job description click here.
LIV GLOBAL CATEGORY MANAGER: ON-ROAD
Lead and manage the product development process for Liv on-road bicycle products from concept to first delivery. Key responsibilities include identifying market trends and consumer needs, developing product strategy and roadmaps, and executing product development from start to finish which includes, but is not limited to: communicating and executing the responsible product range to internal and external teams, selecting product specifications, assisting on color and graphic art files, interacting with suppliers and manufacturing as directed, and adhering to global product guidelines and processes. For a detailed job description click here.
INSIDE SALES REPRESENTATIVE
The Inside Sales Representative proactively contacts assigned Giant and Liv customers on a regular basis as part of Giant’s rep partnership team. They provide sales and related customer service functions in order to build a relationship with Giant’s customers to the best level possible. For a detailed job description click here.
These positions are for serious inquiries only. Please send your cover letter with a resume to firstname.lastname@example.org. Also, enter into the subject line which position you are applying for.
NO PHONE CALLS PLEASE.