Important statement on COVID-19.  Learn more

These terms & conditions apply to gear sales directly through Giant online. These terms do not apply to in-store purchases - please refer to your retailer of purchase for their terms & conditions of the sale.

In order to protect your interests you should read these Conditions carefully before placing an order with us.

If you require any changes to these Conditions you should ask us to put these in writing. Please be informed that we are following and respect the “Konsumentköplagen and Distansavtalslagen”.

1. Definitions

1.1 In these Conditions the following expressions have the following meanings unless inconsistent with the context:

“Conditions” these terms and conditions; “Contract” any agreement for the sale and purchase of Goods from us to you in accordance with Condition “Cooling Off Period” means as described in Condition 8.1;

“Delivery Address” the address for delivery of the Goods within Sweden as set out in the Order Acknowledgment or as may have been agreed between you and us in writing from time to time;

“Finance” the process by which you pay for the Goods by entering a credit agreement with the Finance Company;

“Finance Company” a third party who enters into a credit agreement with you in order to provide credit to you to purchase the Goods;

“Giant Dealer” a member of our dealership network including Giant branded stores;

“Goods” all goods supplied by us to you under the Contract; “Home Delivery” the process by which you order Goods from the Site to deliver to you

“Notice of Cancellation” any notice of your intention to cancel the Contract provided by you to us in accordance with Condition 8. An online "Model Cancellation Form" is available here

“Order Acknowledgment” written confirmation by us of our acceptance of your order; “Price” the price payable by you for the Goods; “Site” or

“we”, “us” or “our” Giant Europe B.V., registered in The Netherlands under number 39042936, whose principal place of business and registered office is Pascallaan 66, 8218 NJ, Lelystad.

“Working Day” any day from Monday to Friday other than a statutory holiday or public holiday in The Netherlands; and “you” or “your” the person who has accepted these Conditions.

1.2 References to any statute or statutory provision include, unless the context otherwise requires, a reference to the statute or statutory provision as modified or re-enacted and in force from time to time and any subordinate legislation made from time to time under the relevant statute or statutory provision.

1.3 References to persons include natural persons, firms, partnerships, companies, corporations, associations and organisations (in each case whether or not having separate legal personality).

1.4 Words in the singular include the plural and words in the plural include the singular.

1.5 Any reference to “writing” includes communications by post, facsimile and e-mail but excludes text messages.

1.6 The headings to Conditions do not affect the meaning and interpretation of these Conditions.

1.7 Any phrase introduced by the term “include”, “including”, “in particular” or any similar expression is illustrative and does not limit the sense of the words preceding that term.

2. Basis of Contract

2.1 These Conditions shall apply to the sale by us of all Goods purchased by you.

2.2 Each Contract shall be made when we issue an Order Acknowledgement to you by e-mail and not before.

2.3 We shall not be responsible for any promises or claims concerning the Goods which are not made by us, our employees or agents.

2.4 Any error or omission in any information or document issued by us shall be liable to correction provided that such correction does not materially affect the Contract.

2.5 If Goods ordered by you are not available we shall contact you and cancel your order and any sums you have already paid to us in respect of the Goods shall be refunded to you. In the event that we are unable to contact you within 10 Working Days the Contract will be deemed cancelled and any sums you have already paid to us in respect of the Goods shall be refunded to you. Where Goods have been ordered by Finance, your original order will be cancelled and any sums already paid by you will be refunded directly by the Finance Company.

3. Price

3.1 The Price to be paid by you is that displayed on the Site as at the time when your order is received by us.

3.2 In the event that we discover a genuine error in the Price for the Goods ordered by you as displayed on the Site, unless the Goods have been ordered by Finance, we shall notify you as soon as possible providing you the option of either reconfirming the order at the correct Price or cancelling the order. If we are unable to contact you for the purposes of this Condition 3.2 within 10 Working Days or if you fail to either reconfirm or cancel the order within this period, your order shall be deemed cancelled and where you have already made payment for the Goods this shall be refunded to you in full. Where Goods have been ordered by Finance, your original order will be cancelled and any payment already made by you will be refunded directly by the Finance Company.

3.3 All Prices are quoted inclusive of VAT.

3.4 The Price is exclusive of the costs of delivery, the costs of which shall be charged in addition to the Price and will be as displayed on the Site at the time your order is received by us.

4. Payment

4.1 Payment for the Goods shall be due at the time of order placement and payment can be made by one of the following credit or debit cards: MasterCard, Visa or Klarna.

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  • Pay later 30
  • Pay in 3 interest free instalments

Further information and Klarna’s user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.

4.2 Unless due to our fault, if payment for the Goods has not been received in full and in cleared funds within 7 Working Days of order placement we shall be entitled at our option and without liability to you to cancel your order by notice to you in writing.

4.3 Payments for Goods shall only be accepted in sterling. Unless otherwise agreed in writing any payment received from you in any other currency will not be deemed to be payment for the Goods in question.

5. Packaging

5.1 The packaging of the Goods shall be entirely at our discretion. We shall have the right to pack all the Goods in such manner and in such quantities as we think fit and we shall not be obliged to comply with any packaging requests or instructions from you.

6. Delivery

6.1 Any order that is under €75.00 is subject to a €16.79 delivery charge, payable by you at the time of payment for the Goods in accordance with Clause 4.

6.2 We shall reasonably endeavour to deliver the Goods within 4 to 5 Working Days of the Order Acknowledgement (“the Anticipated Delivery Date”), but we shall not be held responsible for any delays in delivery caused by circumstances beyond our reasonable control. If delivery is delayed for more than 30 days after the Anticipated Delivery Date you shall be entitled to cancel the Contract and recover your reasonable losses from us.

6.4 We shall have the right to deliver Goods in instalments.

6.5 Upon delivery of the Goods you shall be required to present the following:-

6.5.1 the Order Acknowledgment;

6.5.2 where you have paid for the Goods by PayPal, photographic identification - valid photo passport or photo drivers license only;

6.5.3 where you have paid for the Goods by card, photographic identification - valid photo passport or photo drivers license only; and the original payment card bearing the same name as the name on the order confirmation and on the photographic identification and matching the last 4 card digits and card expiry date

6.5.4 where you have paid for the Goods by Finance:- a copy of the credit agreement entered into between you and Finance Company to purchase the Goods; and a copy of either your valid driver’s licence (both photo identification and paper halves) or a copy of your valid passport; and either a bank statement or utility bill no less than 3 months old as proof of your address e.g. utility bill (this must be the same address as set out in the credit agreement). The carrier will take a copy of these to be stored for 90 days…