Important statement on COVID-19.  Learn more


For orders placed at a Liv retailer, please contact your retailer.

For web orders, fill out our contact form - if you're inquiry is regarding a warranty claim or warranty-related issue, please read our dedicated warranty page before getting in touch as it may provide an answer.

When sending us an inquiry, always include your order number and/or frame number of the bicycle - this will speed up the process.

Please note we are unable to assist with mechanical issues or warranty related matters without being able to physically assess the bicycle - please visit your local Liv retailer who will be able to assist you in resolving the issue.

Warranty Information

To learn about our Warranty Policy, please visit our dedicated warranty page or visit your local Giant retailer.

How are returns handled?

To learn about our Return Policy, please visit