We want you to be happy with your new bike and accessories. If you've placed an order through our website, you have 30 days from the delivery or pick-up date to return an unwanted item.

HOW TO CANCEL OR RETURN

Using your order confirmation email, please reply, advising which item you would like to cancel / return and a member of the Rider Support team will be in touch.

FAQ'S

Unfortunately we are not able to provide an exchange service. If you have purchased the incorrect size, we will need to cancel to refund and you can then place a new order

Liv will issue refunds in two working days from confirmation that the store has the item. Please refer to your payment provider for their timescales.

We do not accept returns for bikes with an ISP.

Yes, our courier collection fee is £30. However, you must use the original delivery packaging - if you do not have the original box, a new one will be sent at an additional cost of £60.

Yes, our returns fee is £10

We know that sometimes a short ride is what it takes to know if a bike is suitable. However, to be eligible for a full refund, the bicycle and its accessories must be clean and not display any damage or signs of wear, exceeding that which could be expected to establish that the bike is not suitable for the intended purpose.

Free, we will email you a returns label. You simply apply to the box and take the parcel to your local DPD drop-off