At Liv, we want to provide you with the best possible bicycle experience.

Any company can deliver a bike in a box, but no-one else offers a unique service like Liv's Home Delivery. With Liv Home Delivery, when your bike is delivered you get more than a bike dropped off at your door – you have peace of mind knowing that a mechanic from a Liv/Giant authorised retailer has fully built and checked the bike, so it's ready to ride right away.

How does Liv's Home Bike Delivery work?

When you checkout of bike orders, if there is a Home Delivery Retailer that covers your area you will be given the option to choose Home Delivery (you will be presented with a choice of Liv retailers that offer the service in your area).

When the order arrives at the Liv Retailer, we will email you to let you know that the Liv Retailer will contact you to arrange a suitable Home Delivery time. The Liv Retailer will then visit you at the agreed time and deliver the bike as agreed, completely free of charge.

Please note, for orders using finance the Home Delivery address must be the same address as stated in the finance agreement - failure to produce the documentation will result in the bike having to be collected in store.

Benefits of Liv's home bicycle delivery

Liv’s Home Delivery is like no other bicycle delivery service. Not only is it completely free of charge, but you have peace of mind knowing that an authorised mechanic has fully built and tested the bike.

We want you to feel safe when riding your new bike which is why our professional mechanics perform a basic safety check to assure you that the bike is 100% ready to ride. Building a bike requires a lot of care and attention to detail, that's why we offer to do the hard work for you.

So, whether you plan to hit the road for an afternoon ride, or accelerate your way through a rocky trail. We guarantee that your bike will be ready to ride as soon as it arrives at your front door.

Find Your Local Retailer Here

Important information regarding orders

KEEPING TRACK OF YOUR ORDER

We will contact you throughout the order process so you will know what is happening with your order;

  • We will email you to confirm your order.
  • We will email you a receipt for your order.
  • We will email you to tell you we have shipped your order to your chosen Liv Retailer.
  • We will email you when the goods arrive at your chosen Liv Retailer.
  • We will email you when your order is ready – for Click & collect orders this will tell you when you can collect your order, for Home Delivery orders we will let you know that your chosen Liv retailer will be in touch shortly – then your chosen Liv Retailer will contact you to arrange a Home Delivery time.

If you wish to change or cancel your order, please contact us by using the Contact Form on the Contact Us page of the website.

If when you collect or have your order delivered your item needs to be changed, for upgraded Liv or Giant goods or an alternative size then you need to follow our Exchange Procedure. At this point, the contract for the sale of the goods with Giant is cancelled and you will need to enter into a new contract of sale with the retailer.

CHANGING OR CANCELLING AN ORDER

We're sorry but it is not normally possible to make changes to your order once you've placed it. If you'd like to add items to your order, please place a new order for these items.

If you need to cancel the order completely, please fill in the cancellation form on our website.

If your order has already been dispatched or delivered to your chosen Click & Collect Giant Dealer store, then you will need to follow our Returns Procedure in the event of any unwanted goods.

There are some goods which we cannot cancel, refund or exchange, including cut or modified items - please visit our terms and conditions for more information.

ID CHECK

ID REQUIRED

 Payment   Method

 ID Checking Process

PayPal

Valid photo ID (driver's license or passport) matching your name

Credit Card

Valid photo ID (driver's license or passport) matching your name

Finance

A copy of the Credit Agreement
AND
A copy of either your valid driver’s licence or a copy of your valid passport (we will take a note of your driver's licence/passport number as proof of acceptance)
AND
Either a bank statement or utility bill no less than 3 months old as proof of your address (this must be the same address as set out in the credit agreement)


Please note - if you are unable to produce the correct documentation during the home delivery attempt, the bike will have to be collected in store. Failure to collect within 14 working days will result in the bike being returned and a full refund issued.