Frequently Asked Questions

Product Support

Bikes offered within Liv UK can differ from other global Liv product ranges. Unfortunately, stock cannot be transported overseas from other international Liv dealer stores, for sale on our UK website.

The only bike colours available for our UK customers are featured online, on each product webpage. Unfortunately, stock cannot be transported overseas from other international Liv dealer stores for sale on our UK website.

All bikes purchased from, using our Delivery service will be 95% built by a trained mechanic so once you un-box your new ride, only minimal assembly of fitting the pedals and adjusting the handlebars and saddle is required.

Unfortunately, we do not sell components directly to consumers. However, please contact our Rider Support team who can specify availability and provide a part code, whereby, you can order the part directly through a Liv authorised store.

Yes, all bikes purchased from, using our Click & Collect service will be fully assembled and safety-checked so that you are ready to ride.

You can find our Owner’s Manuals via the Liv website. If your bike is over 5 years old, please contact us for the manual.

Unfortunately, we cannot transfer bikes between different Liv dealer stores. However, if the store is signed up to our delivery service, the bike can be couriered to your home address, free of charge.


Credit card

Pay by Visa, MasterCard or American Express




Apple Pay

Google Pay


V12 Retail Finance

Klarna Pay Later

Pay in 30 days

Klarna Pay Over Time

3 interest-free instalments

Giant Cycle To Work


Yes, for each Click & Collect destination, a separate checkout needs to be completed.

This is likely due to your basket including Click & Collect items from different Liv authorised stores. Please complete separate checkouts for each store destination.

Unfortunately, we currently do not.

Collection, Delivery & Returns

We are sorry you have a faulty item. Please either contact your local retailer, who will be able to assist, or email, providing your order number and advising of the fault. A member of the Rider Support team will advise the next step.

Liv dealer stores will normally hold an item for 5 working days. If you are unable to collect your order within this timescale, please contact us.

Yes, simply select ‘delivery’ during checkout


If you wish to start a warranty claim, please contact any Liv dealer store, to arrange an examination. Once this is scheduled, please bring the item, along with your proof of purchase to the store, whereby, the store staff will liaise with our warranty team, in order to advise on the option/s available to you.

Please note, we are unable to diagnose any issues without physically inspecting the product itself.

For more information, please view our dedicated warranty page.

You just need to take your proof of purchase.

Maintenance & Repairs

We advise you stop riding your bicycle and take it to your local retailer for inspection so they can ensure it is safe to ride

Proper bike cleaning should be a big part of your bicycle maintenance routine. Washing your bike regularly will ensure all your expensive bike parts have a long and happy life. Whether you ride a road bike or a mountain bike, taking the time to wash your bike (especially your drivetrain) is a necessity.

For road bikes, we suggest degreasing and 're-greasing' your drivetrain every 100 miles. For mountain bikes, you should clean your bike after every muddy ride or every couple of weeks with regular use in dry climates.

It is recommended that you should take your bike in for a service check roughly around 3 months after owning the bike. After this period, it is recommended that you take your bike in for a minor service check every 12 months. However, this does depend on how much you use the bike.


We are committed to investigating all valid complaints about our products and services, should you wish to make a complaint please either;


Call 0808 175 1352 (Monday to Friday 09.00 – 17.00)

Or write, to the attention of Rider Support Department

Giant UK Ltd
Charnwood Edge,

Syston Road