Frequently Asked Questions

Product Support

Bikes offered within Liv UK can differ from other global Liv product ranges. Unfortunately, stock cannot be transported overseas from other international Liv dealer stores, for sale on our UK website.

Unfortunately, we currently do not. However, we are due to partner with a company in order to provide touch-up paint. To be notified on the release, please complete the form.

The only bike colours available for our UK customers are featured online, on each product webpage. Unfortunately, stock cannot be transported overseas from other international Liv dealer stores for sale on our UK website.

Unfortunately, we cannot transfer bikes between different Liv dealer stores.

Unfortunately, we do not sell components directly to consumers. However, please contact our Rider Support team who can specify availability and provide a part code, whereby, you can order the part directly through a Liv authorised store.

Yes, all bikes purchased from liv-cycling.com/gb will be fully assembled and safety-checked so that you are ready to ride.

You can find our Owner’s Manuals via the Liv website. If your bike is over 5 years old, please contact us for the manual.

Payment

Credit card

Pay by Visa, MasterCard or American Express

 

PayPal

 

Apple Pay

Giant Cycle To Work scheme

 

V12 Retail Finance

Klarna Pay Later

Pay in 30 days

Klarna Pay Over Time

3 interest-free instalments

Unfortunately, we currently do not.

Yes, for each Click & Collect destination, a separate checkout needs to be completed.

This is likely due to your basket including Click & Collect items from different Liv authorised stores. Please complete separate checkouts for each store destination.

Collection. Delivery & Returns

We are sorry that you are not in receipt of your order, as of yet.

If the Liv retailer holds stock of the ordered item/s in-store, the product/s will be available for pick up within 3-5 working days.

If the Liv retailer does not hold stock of the ordered item/s in-store, the product/s will be received by the store and if needed, assembled, within 7-10 working days.

If the aforementioned timescale has passed, please contact our Rider Support team, who will help.

Liv dealer stores will normally hold an item for 5 working days. If you are unable to collect your order within this timescale, please contact us.

This is dependent on your locality and the item/s ordered. If you have an order containing a bike and under Delivery Options at the checkout stage, there is a Home Delivery option, the local retailer will build and safety check the bike before hand-delivering the bike to your home.

Please note, for finance orders, the delivery address must be the same address as in your finance agreement.

Warranty

If you wish to start a warranty claim, please contact the Liv dealer store where you collected the product (or in the case of home delivery, to the Liv dealer store who delivered your order), to arrange an examination. Once this is arranged, please bring the item, along with your proof of purchase to the store, whereby, the store staff will liaise with our warranty team, in order to advise on the option/s available to you.

Please note, we are unable to diagnose any issues without physically inspecting the product itself.

For more information, please view our dedicated Warranty Page.

You just need to take your proof of purchase, along with your bike, to the Liv retailer where the bike was collected or delivered from.

Maintenance & Repairs

First, check your own body and take care of any injuries. If necessary, seek medical help. Then, take your bike to the Liv dealer store where the bike was purchased, for a thorough check.

Proper bike cleaning should be a big part of your bicycle maintenance routine. Washing your bike regularly will ensure all your expensive bike parts have a long and happy life. Whether you ride a road bike or a mountain bike, taking the time to wash your bike (especially your drivetrain) is a necessity.

For road bikes, we suggest degreasing and 're-greasing' your drivetrain every 100 miles. For mountain bikes, you should clean your bike after every muddy ride or every couple of weeks with regular use in dry climates.

It is recommended that you should take your bike in for a service check roughly around 3 months after owning the bike. After this period, it is recommended that you take your bike in for a minor service check every 12 months. However, this does depend on how much you use the bike.