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Delivery & Collection

Shop where and how you want and get your bike delivered to best suit you. Whether collecting in-store or delivered to your door, your new ride will be the start of many adventures.

DELIVERY

Our free delivery service allows you to get your bike delivered to your home address within 5 to 7 working days of placing an order. Your bike will be 95% built by a trained mechanic, carefully packed and delivered to your front door so once you un-box it, only minimal assembly of fitting the pedals and adjusting the handlebars and saddle is required. Our Rider Support Team are on hand to help you at any point, and we also have a bunch of helpful and quick instruction videos to get you rolling safely. We offer a free Bike Health Check with each Delivery order.

CLICK & COLLECT

Select your ride and accessories, place your order and pop in-store to collect – simple!

For all bike orders, you can rest assured that one of our amazing trained mechanics will fully build and safety check your bike, ensuring your ride is good to go.

This service is completely free of charge for orders over £50 and for orders under, there is a £5 charge.

LETS RIDE

We aim to be trusted friends on every road, path or trail – so avoid the rush save yourself a trip with our convenient shipping service and join the ride with us faster.

HERE TO HELP

If you're looking for help or guidance on the journey to select your perfect ride, whether to understand what bike will best suit your needs or want some help selecting the correct size, our Rider Support team is on hand to help.

SATISFACTION GUARANTEED

We want your to be happy with your goods, but if you’re not for any reason, you have 30 days from the delivery or pick-up date to return your items.

image of a woman riding her liv road bike on a path by the coast

DELIVERY FAQS

Can parts and accessories be delivered?

Unfortunately, not.

How long does it take for a bike to be delivered?

We will deliver the bike within five to seven working days.

Can my bike be delivered on the weekend?

Unfortunately, not. Our courier delivers between 8am-6pm, Monday to Friday.

Do I need to show identification for your Delivery service?

No.

Can somebody else sign for my delivery?

Yes.

Which products are not available for delivery?

Parts and accessories, framesets bikes with an integrated seatpost, bikes with a basket, sale bikes sub £1,000 and Enviliv and Avow models.

Which courier do you use?

TNT and FedEx.

Why do I need to keep the bike box?

In case you need to return the bike.

Can the order be delivered to a different address other than the billing address?

Unfortunately, not.

Can I change my delivery address once in transit?

Unfortunately, no.

Can I add delivery notes to my order?

Unfortunately, no.

Why can’t my order be left in a safe place?

Due to the high value of our products, we do not offer this option.

Can I change the delivery date once the bike is dispatched?

Unfortunately, no. However, once TNT attempts delivery, they will leave a card with instructions on re-arranging delivery, or you can request this on the TNT website.

What shall I do if my bikes is damaged?

Please get in touch with our Rider Support team.

What shall I do if I have received an incorrect bike?

Please get in touch with our Rider Support team.

Can any Liv retailer provide my free Bike Health Check?

Any Liv store that offers our Delivery service will provide your first free Bike Health Check. If you're unsure which stores offer our Delivery service, please contact our Rider Support team.