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For orders placed at a Giant retailer, please contact your retailer.
For weborders contact us at Freephone 0800 0159 110, reply to your confirmation mail or fillout our contact form. 

Please note we are unable to assist with mechanical issues without being able to physically assess the bicycle - please visit your local Giant retailer who will be able to assist you in resolving the issue.

  • How does Click & Collect work?
  • How does financing work?
  • I have a complaint. What do I do?
  • How are returns handled?

How does Click & Collect work?

Select Click & Collect during checkout and we will ship your order to a Giant / Liv retailer near your - you can see their location and opening hours to check they're convenient for you before you choose where to collect. Any bikes will be built and safety checked so they are ready to ride. We will email you when the order is despatched and when it is ready for collection.

Click & Collect is free when you spend £50 or more, for orders less than £50 we will charge £5.00.

We normally deliver to your chosen Click & Collect retailer within 2 working days of your order, orders containing bikes are usually ready within 5 working days of arriving in store. So with Click & Collect you get the convenience of ordering online plus local collection (so no waiting around for delivery slots) combined with the expertise of your local independent Giant / Liv retailer.

How does financing work?

Finance is available on selected products ordered through our website, provided by Creation Consumer Finance. The finance offers available are product specific and are displayed on eligible products. 

When you proceed with your order simply choose Creation Consumer Finance during checkout and you will be redirected to the Creation website to complete your application. If you have any questions or problems with your application you can contact Creation Consumer Finance 

If your application is successful, your order will be confirmed to Giant - we will contact you by email to confirm your order is proceeding. If your application is unsuccessful Creation Consumer Finance will inform you and your order will be automatically cancelled.

Giant UK Ltd. is registered in England 2167762. Registered office: Charnwood Edge, Syston Road, Cossington, Leicestershire, LE7 4UZ. Giant UK Ltd. acts as a credit broker and only offers credit products for Creation Consumer Finance, part of BNP Paribas Personal Finance. Giant UK Ltd is authorised and regulated by the Financial Conduct Authority. Our registration number is 729086. Credit provided subject to age and status.

I have a complaint. What do I do?

If you ordered from one of our retailers please contact the retailer. If you ordered through our Giant UK or Giant Stores websites or you are not satisfied with a Giant retailer's response please contact us at Freephone 0800 0159 110 between 9am and 5pm, Monday-Friday (except public bank holidays) or fillout our contact form..

How are returns handled?

For orders made on or after the 1st of December 2018 we're offering an extended Christmas returns policy. You'll have until the 31st January 2019 to return your goods, completely free of charge. 

For orders made outside of this time or where our standard returns policy is longer, you'll have 28 days to return any unwanted items to us. 

Custom fit products (bikes with cut seatposts or steerer tubes) can’t be returned unless faulty.

Returning Bike Orders - simply complete a model cancellation form, call us on Freephone 0800 0159 110 or email us to inform us you wish to cancel, then return the order to your original collection retailer.

Returning Gear Only Orders - complete a cancellation form, call us on Freephone 0800 0159 110 or email us to inform us you wish to cancel, then return the order to your original collection retailer.

Full details & instructions are available in our Returns procedure