We’ve got you covered!
If your Giant or Liv branded helmet is damaged, Giant Canada will offer a replacement helmet if the damage and claim is made within the first year of ownership.
Giant will aim to provide a free helmet, which is either like for like or the latest equivalent model. If the same colour helmet is no longer available, Giant will provide an alternative colour from the current model.
In order to request a crash replacement helmet, please visit an authorized Giant or Liv retailer with the below information:
- The damaged Giant or Liv helmet model
- The original sales receipt
- Details of the incident (i.e. incident reports or images of the cycling accident – normal wear and tear, modification, misuse, abuse or neglect of the helmet will not be covered under the crash replacement policy)
If the retailer is satisfied with your information, a claim will be sent to Giant for approval of a replacement helmet. Giant aims to respond to all claims within 5-7 business days.