New helmet colourways available now
Turn heads while protecting yours. Our most popular helmet models are now available in a run of limited edition colourways, exclusive to the Australian market. Shop online and at participating retailers.
Turn heads while protecting yours. Our most popular helmet models are now available in a run of limited edition colourways, exclusive to the Australian market. Shop online and at participating retailers.
How long until I can collect my order?
You will be notified as soon as your order is ready to collect at your local store. We endeavour to have our Click & Collect orders shipped and ready for collection within 7 days. This may vary depending on whether your order was shipped from a local warehouse, or from interstate.
How long do I have to collect my order?
We ask that Click & Collect orders be collected at the selected Giant retailer within 7 business days of you receiving an email notifying you that your order is ready for pick-up. If you are unable to collect your order within 7 business days, please contact your selected Giant retailer to organise an alternative pick-up day.
Can an order be shipped to me directly?
Currently online orders made on our website can only be shipped and collected from a participating retailer. We have over 150 participating Click & Collect stores nationwide for your convenience.
What if I want to return my item?
We offer a 30-day ‘Change of Mind’ Return Policy subject to our Terms and Conditions of Sale. Bikes purchased online through our website can be returned to a retailer as long as they are in new, unused condition. Please bring your original order confirmation email, as well as a filled out copy of our Returns Form that can be found in our Terms and Conditions of Sale back to the same retailer who assembled your bicycle. For gear items purchased on our website, these items will need to be returned back to us directly to the address on the Returns Form.
What payment methods are accepted?
We currently accept payment via MasterCard & Visa credit cards and debit cards as well as ZIP.